This page provides a documented summary of the vehicle purchase, subsequent engine replacement, repeated engine failure, and the current request for resolution.
A 2014 Volkswagen Passat purchased from CarMax in Oak Lawn, Illinois (Chicago area) in October 2022 with approximately 77,000 miles experienced a major engine failure at around 80,000 miles within about six months. The engine was then replaced through a Volkswagen-authorized process, with the work approved and handled under CarMax’s MaxCare coverage. At approximately 120,000 miles, about a year and a half later, the replacement engine has now failed as well.
The vehicle is not drivable and cannot be used as intended.
This matter involves a repeated pattern of major engine failure, including the failure of a replacement engine within a relatively short period of time. This raises concerns beyond normal expectations of reliability and durability.
The vehicle is inoperable while the financial obligation remains active, creating an ongoing hardship.
A fair and reasonable resolution is being requested, including that the vehicle be taken back and the remaining loan balance be satisfied.
Formal Letter:
View the formal letter
Manufacturer Correspondence:
View the formal letter
Eric W. Stiles Sr.
Father of Vehicle Owner / Authorized Representative
Chicago, IL
Email: ewsacademy1802@ewsacademy.org
Phone: 708-424-4397